Last updated: 10th March 2026
These Terms of Use (“Terms”) are an electronic record in terms of the Information Technology Act, 2000 and rules thereunder. This electronic record is generated by a computer system and does not require any physical, electronic, or digital signatures. The Terms are published in accordance with the provisions of Rule 3(1)(a) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 that requires publishing of the rules and regulations, privacy policy and Terms for access or usage of our website.
Introduction
Moonjar Technologies Private Limited, a company incorporated under Indian laws, with its registered office at Moonjar Technologies Private Limited, B24, 2nd floor, Mayfair Garden, New Delhi – 110016 (“our”, “us”, “we”, “Moonjar”) owns, operates, and maintains the Maatra website and mobile application. Through our website and mobile application, we offer health record management and related services (“Services”) to you.
These Terms govern how you may access, browse, register for, and use our website, mobile application, or our Services (together, “Platform”). In these Terms, we will use “you”, “your”, “yourself” or “Users” to refer to users of the Platform and our Services.
Please read the Terms and our Privacy Policy carefully. By browsing, accessing, registering on, or using the Platform, you accept these Terms and the Privacy Policy and agree to be bound by the same.
We retain an unconditional right to modify or amend these Terms and will notify you on your registered email. The “Last Updated” date above indicates when changes were made. Please review the Terms periodically; your continued use of the Platform after any such amendment shall be considered an acceptance of the amended Terms.
You agree that you will use our Platform only in accordance with all applicable acts of legislature, rules, regulations, bye-laws, ordinances, notifications, directives, orders of government authorities, tribunals and courts, and applicable international treaties and customs, in force in India (collectively referred to as “Applicable Law”).
Eligibility
You must be 18 years of age or older to register on or use the Platform. You must also be capable of accessing or using the Platform and Services without violating any Applicable Law, and have the capacity to read, accept, and be bound by these Terms.
Registration and Family Accounts
You may register on our Platform as a Family Owner or as a Family Member (upon receiving an invitation from an existing Family Owner).
Family Owners:
3.1
You may create an account on our Platform as a “Family Owner” to use our Platform and Services to manage and process your own health information and that of a particular group of Family Members (such group shall be called a “Family”). To create such an account and set up your profile, you must provide certain information to us (such as your name, year and month of birth and email address). You agree that the information provided by you is accurate. We shall not make any effort to validate such information.
3.2
As a Family Owner, you may also add profiles of other individuals as “Family Members”. When adding a Family Member’s profile, you must confirm whether you are adding your own data, your child’s or dependent’s data, or another adult’s data. You represent, warrant and undertake that you have the authority, consent and permission, in accordance with Applicable Laws, to provide details of and manage health records on behalf of such Family Members. You agree that you will furnish appropriate authorisations and consents from Family Members if called upon to do so. Moonjar relies on your declaration of authority in good faith and does not independently verify such authorisations.
3.3
Family Members whose profiles are created by a Family Owner but who have not registered on the Platform (“Unregistered Family Members”) are not direct Users of the Platform. The Family Owner acts as the authorized representative and declared Data Principal for Unregistered Family Members and is solely responsible for ensuring that they have the requisite authority, consent and permission to manage such members’ health records on the Platform.
3.4
You undertake that you will not misrepresent your identity or those of your Family Members when registering on, or using, the Platform.
Family Members:
3.5
Family Owners may invite Family Members to collaborate within the Family. If you accept such an invitation from a Family Owner, you accept these Terms and our Privacy Policy, and become a “Registered Family Member” who can access your profile and the Family on the Platform and use our Services.
3.6
By accepting the invitation and creating your account, you appoint the Family Owner as your Consent Manager for all health records uploaded to and managed on the Platform on your behalf. This appointment constitutes your standing consent for the Family Owner to access, upload, edit and manage health records and permissions related to your profile on the Platform as part of the Family. This appointment remains in effect for as long as you are a member of the Family. If at any time you wish to withdraw this appointment or exercise your rights in relation to your data, you may exit the Family by exercising the options available on the Platform, at which point the Family Owner’s authority as your Consent Manager shall be revoked.
Children and Persons with Disabilities:
3.7
Children (individuals under the age of 18 years) cannot register on or independently use the Platform. Health records relating to children may only be managed by a Family Owner who is the child’s parent or lawful guardian. When adding a child’s profile, the Family Owner must confirm that the Family Member is under 18 years of age, and that the Family Owner is the parent or lawful guardian of such child. The Family Owner acts as the Data Principal for the child’s personal data in accordance with the Digital Personal Data Protection Act, 2023 and rules thereunder.
3.8
Where a Family Member is a person with a disability who has a lawful guardian, the Family Owner must confirm that they are the lawful guardian of such person, appointed in accordance with Applicable Law, before adding or managing such person’s health records on the Platform.
Consent and Withdrawal:
3.9
By registering on the Platform and using our Services, you provide your informed, specific, and unambiguous consent to the processing of your Personal Data as described in these Terms and our Privacy Policy. You may withdraw your consent at any time by deleting your account through the Platform. However, please note that the Platform cannot function without your consent, and withdrawal of consent will result in the deletion of your account and associated data in accordance with Section 9 of these Terms. You acknowledge that, in accordance with Applicable Law, you bear the consequences of such withdrawal.
4. Scope of Services
We offer the following Services to help Users manage and understand their health information:
4.1
Personal Health Record Management
(a)
The Platform helps you manage your personal health records, including document organisation, reminders, and AI-powered insights. You may upload, store, organise, access, and download any medical, diagnostic, or health-related documents issued to you or others by a registered healthcare provider, including prescriptions, test results, reports, or clinical notes (“Medical Records”) or any other information or materials, personal notes, responses to our webforms, or other health-related data (collectively, “User Content”). The Platform may also use optical character recognition (OCR) and automated categorisation to help manage your Medical Records. These services are collectively referred to as “PHRM Services”.
(b)
By uploading any User Content, you represent and warrant that: (i) you have the right, capacity, and authority to upload it; and (ii) you have obtained all required consents, in accordance with Applicable Laws, from any person whose information you upload.
(c )
You consent to Moonjar processing any User Content you upload in accordance with these Terms and our Privacy Policy.
(d)
jMoonjar does not guarantee that the output generated upon the use of OCR technology is accurate, authentic, complete or free of error. Such output may not be suitable for all situations and should not be relied upon as the sole source of information.
4.2
AI-powered Medical Record Summaries
(a)
The Platform leverages artificial intelligence to parse User Content, including Medical Records, and provide summaries, insights and suggestions to Users (“AI Services”). The output of such AI Services (“AI Output”) may contain interpretations and remarks based on an analysis of User Content.
(b)
When availing the AI Services, you consent to your User Content being processed in order to produce the AI Output. We may use anonymized, aggregated patterns derived from use of the Platform to improve the accuracy and relevance of our Services. Such anonymized data cannot be traced to any individual or family and is not shared with third parties for their model training purposes.
(c )
Nothing provided on the Platform, including the AI Output, should be construed as medical advice, diagnosis or treatment, or as a substitute for medical advice, diagnosis or treatment from a registered medical practitioner (“RMP”). Always consult an RMP concerning questions you may have regarding a medical condition, and before starting, stopping or modifying any treatments or medications. The AI Services and AI Output are not meant to be availed or used for or in medical emergencies or urgent situations. Do not disregard, or delay seeking, medical advice of an RMP based on anything that appears or does not appear in the AI Output.
(d)
Moonjar does not guarantee that the information provided in the AI Output is accurate, authentic, complete, up-to-date or free of error. The AI Output may not be suitable for all situations and should not be relied upon as the sole source of information.
4.3
Family Health Management
(a)
As a Family Owner, you may avail PHRM Services and AI Services on behalf of your Family Members by creating profiles for each such Family Member. You represent, warrant and undertake that you have the authority, consent and permission of each such Family Member, in accordance with Applicable Laws, to avail the aforementioned services on their behalf, and undertake any action in accordance with these Terms in your capacity as a Family Owner that may relate to, involve or affect them.
(b)
As a Family Owner, you may authorise specified Registered Family Members to avail all or specified Services relating to your User Content, that of the said Registered Family Member, or of other Family Members on your account (such authorisations are referred to as “Member Permissions”).
(c )
As a Registered Family Member, you grant the Family Owner the authority to access our Services on your behalf, including the authority to access and edit your profile, and manage Member Permissions on your behalf. You grant the Family Owner the authority to transfer their designation as a Family Owner to another Registered Family Member in the Family, and give such Registered Family Member the authority granted to Family Owners under these Terms. You also grant the Family Owner the authority to transfer their designation as a Family Owner to you, and agree that, where the Family Owner does so, you shall be deemed to accept such designation as Family Owner and comply with your obligations under these Terms as a Family Owner.
4.4
Children’s Health Data
The Platform enables Family Owners to manage health records of their children (individuals under the age of 18 years). Such records are managed solely by the Family Owner acting in their capacity as parent or lawful guardian and Data Principal of the child’s personal data.
The Platform does not permit children to register independently, does not engage in behavioral tracking or profiling of children, and does not process children’s personal data for any purpose other than providing the Services as described in these Terms.
By adding a child’s profile to the Platform, the Family Owner represents and warrants that they are the parent or lawful guardian of such child and have the requisite authority under Applicable Law, including the Digital Personal Data Protection Act, 2023, to consent to the processing of the child’s personal data.
Intellectual Property and Ownership
5.1
All text, audio, or any other content made available by Moonjar through the Platform (“Platform Content”) and all intellectual property rights contained therein are owned by Moonjar and/or its licensors or group companies, and are protected by Applicable Law. You may not copy, imitate or use Moonjar’s intellectual property rights without our prior written consent.
5.2
No rights, title or interest in the Platform or any Platform Content will be deemed or construed to be transferred to you. You may own the device on which elements of the Platform are made available to you, but we will retain full and complete ownership and/or control of the Platform, Platform Content and all the Intellectual Property Rights therein.
Limited License and Restrictions
6.1
Subject to your compliance with these Terms, our Privacy Policy, and any Additional Terms, we grant you a limited, conditional, revocable, non-exclusive, non-transferable, non-assignable, worldwide, royalty-free license to browse, access and use the Platform, solely for the purpose of availing the Services provided by Moonjar.
Acceptable Use
BY BROWSING, ACCESSING AND/OR USING THE PLATFORM, YOU AGREE NOT TO:
(a)
use the Platform, or any part thereof, for any illegal purpose, or in violation of any Applicable Law;
(b)
impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity;
(c )
falsify or misrepresent any User Content presented on the Platform;
(d)
copy, modify or distribute any portion of the Platform;
(e)
violate, or encourage others to violate, the rights of any third parties;
(f)
import or collect any data or content that is unlawful, defamatory, libelous, or invasive of privacy;
(g)
use the Platform to engage in or promote any harmful, offensive, inappropriate, fraudulent, deceptive, or illegal activities;
(h)
sell, sublicense, rent, lease, or otherwise transfer the access granted herein to the Platform or any Platform Content, other than to Family Members following the process enumerated in these Terms;
(i)
use or apply, directly or indirectly, the Platform in any manner competitive with the business of the Platform;
(j)
use the Platform and our Services for any commercial purposes;
(k)
use the Platform to violate the security or integrity of any System, including attempting to probe, scan, or test vulnerabilities, forging message headers, interfering with proper functioning, or implementing denial-of-service attacks;
(l)
attempt to gain unauthorized access to any Systems or networks that connect to the Platform, or access non-public areas or information of the Platform;
(m)
use the Platform to distribute unsolicited messages, promotions or solicitations;
(n)
interfere with or disrupt the operation of the Platform, including by reverse engineering, performing fraudulent activity, or uploading malicious code;
(o)
“crawl,” “scrape,” or “spider” any page, data, or portion of the Platform; or
(p)
permit or authorize a third party to do any of the foregoing.
Membership, Fees and Payments
8.1
Free Trial: Moonjar may offer a free trial period for new Users. During the free trial, you may access and use the Services without charge. Upon expiry of the free trial, you must subscribe to a paid plan to continue using the Services. If you do not subscribe upon expiry of the free trial, your account and all associated data, including Medical Records and User Content, will be securely deleted in accordance with Section 9 of these Terms.
8.2
Subscription Fees: Certain Services on the Platform require a paid subscription. The applicable fees (“Fees”) will be displayed on the Platform at the time you choose to subscribe. Moonjar may introduce new subscription tiers, features, or modify existing Fees at its discretion. We will provide you at least 30 (thirty) days’ advance notice of any change in Fees via your registered email address. You may cancel your subscription before the revised Fees take effect. Continued use of the subscription after such notice period shall constitute your acceptance of the updated Fees.
8.3
Payment: Unless otherwise agreed, Fees are payable in advance in Indian Rupees, through the payment methods available on the Platform, including through the Apple App Store or Google Play Store. By subscribing, you authorise the applicable payment platform to charge your chosen payment method for the Fees, including any renewals. You are responsible for providing and maintaining accurate billing information.
8.4
Cancellation and Refunds: Subject to these Terms, we may cancel your subscription in case of any breach of these Terms, breach of any Applicable Law, in case of non-payment of Fees due and payable, and/or in cases where your continued access or use of the Platform will have a material adverse effect on us or our business. Subscriptions are managed through the Apple App Store or Google Play Store, and refunds are governed by the applicable store’s policies. We may add features to the Platform on a going-forward basis at any time and may charge additional Fees separately for such additional features if you elect to access or use such features.
Term, Termination and Modification of Platform
9.1
Suspension or Termination by Moonjar: We reserve the right to suspend or terminate your access to the Platform, at our sole discretion, at any time and without prior notice, if:
(a)
you violate these Terms or any Applicable Law;
(b)
you misuse the Platform, including by uploading inappropriate or harmful content;
(c )
you do not pay the Fees required to be paid to access Services on the Platform;
(d)
your use of the Platform poses a risk to the safety, security, or legal compliance of the service, its users, or the public; or
(e)
your account remains inactive for an extended period of time.
9.2
We may also suspend or discontinue the Platform (in whole or in part) for operational, legal, or regulatory reasons, with or without notice.
9.3
Your Right to Deletion: You have the right to request deletion of your account and all associated Personal Data at any time. You may exercise this right through the account deletion feature available on the Platform or by writing to us at support@maatra.health. Upon receiving your deletion request:
Your Medical Records, User Content, and profile information will be made inaccessible immediately and permanently deleted from our active systems within 30 (thirty) days.
Deletion will propagate to backup and archival systems within 90 (ninety) days.
We will retain the following information as required by Applicable Law: (i) consent and audit logs for a period of 3 (three) years from the date of deletion; (ii) payment and tax-related records for such period as required under applicable fiscal statutes; and (iii) anonymized, aggregated data that does not constitute Personal Data and cannot be used to identify any individual.
We are not liable for any loss of access, data, or content resulting from such deletion.
9.4
Deletion of Family Owner Account: As a Family Owner, you may choose to delete your account. If you choose to do so:
If there are other Registered Family Members in the Family, we will prompt you to nominate an alternate Registered Family Member to whom control of the Family will be transferred as a new Family Owner. Upon completion of such transfer, your account will be deleted. All Registered Family Members linked to the Family will be notified of such transfer, and will have the option to reject such transfer within a period of 7 (seven) days. If any Registered Family Member rejects such transfer within such time-period, such Registered Family Member will exit the Family.
If the Family has no other Registered Family Members to whom designation of Family Owner can be transferred, and you choose to delete your Family Owner account, your account, the Family and all associated profiles and data will be deleted in accordance with Section 9.3 above.
9.5
Removal and Exit of Family Members
(a)
Removal by Family Owner: A Family Owner may remove a Family Member from the Family. If the Family Member being removed is a Registered Family Member, they will be notified, removed from the Family, and set up as a Family Owner of a separate Family. Their data will no longer be accessible to the original Family. If the Family Member being removed is an Unregistered Family Member, their profile and all associated data will be deleted in accordance with Section 9.3 above.
(b)
Exit by Registered Family Member: If you are a Registered Family Member, you may choose to exit the Family at any time. Upon such exit, all data associated with your profile will be rendered inaccessible to the Family Owner and other Family Members in the Family. You will then be designated as a Family Owner of a separate Family.
9.6
Right to Nominate: You may designate another individual to exercise your rights under these Terms and the Privacy Policy on your behalf, in the event of your death or incapacity. To exercise this right, please write to us at support@maatra.health.
9.7
Survival: Provisions of these Terms that by their nature should survive termination shall survive, including but not limited to disclaimers, limitations of liability, indemnity, and dispute resolution clauses.
9.8
Retention After Termination: We may retain limited information after termination or deletion of your account as specified in Section 9.3(c) above, in accordance with our Privacy Policy.
9.9
Modification of the Platform: We reserve the right to make non-material modifications to the Platform, at any time and without any notice, provided that such changes do not materially reduce the functionality of any Services. We will have no liability whatsoever on account of any such non-material change to the Platform.
. Data Privacy and Additional Terms
10.1
Data Privacy: Please read our Privacy Policy carefully for information relating to our collection, use and disclosure of personal data. The Privacy Policy is hereby incorporated by reference into, and made a part of, these Terms.
10.2
Additional Terms: Your access and use of the Platform is subject to any additional terms, rules, or guidelines applicable to the Platform, or certain features of the Services that we may post and you may accept (the “Additional Terms”), such as end-user license agreements for any downloadable applications, subject to these Terms. All such Additional Terms shall be conveyed to you, and are hereby incorporated by reference into and made part of these Terms.
Indemnity, Limitation of Liability and Disclaimer of Warranties
11.1
11.2
Limitation of Liability: To the fullest extent permitted by Applicable Law, our liability for any claims or demands, arising out of or relating to the access or use of the Platform, shall be limited to the Fees paid by you for the subscription to the Platform, in the 12 (twelve) months preceding the event giving rise to any claim or demand.
11.3
Disclaimer of Warranties: You agree that by browsing, accessing, using and subscribing to the Platform, you are doing so at your own risk. The Platform is provided on an “as is” and “as available” basis without any warranties of any kind, express or implied. We do not guarantee that the Platform will be uninterrupted or error-free or that defects will be corrected immediately. We will make all reasonable efforts to rectify any errors or defects in the Platform and the Platform Content, at the earliest possible. We will not be responsible for any errors or defects in the Platform and Platform Content arising out of or due to inaccuracies or errors in User Content provided. You waive all special, indirect and consequential damages against us. These Terms will not limit any non-waivable warranties or mandatory consumer protection rights that apply to you.
Grievance Redressal Mechanism
If you have any complaints, concerns, or grievances with respect to the Platform, and/or any Platform Content, you may reach out to our Grievance Officer. Upon receipt of your complaint, our Grievance Officer will acknowledge it within 2 (two) days and endeavour to resolve your issue within 7 (seven) days, in compliance with Applicable Law.
Grievance Officer
Name: Shilpa Bhardwaj Endow
Email: shilpa@moonjar.tech
To help us process your complaint efficiently, please include the following details:
(a)
the category of your grievance or complaint;
(b)
detailed description of your grievance or complaint; and
(c )
your full name and contact details (email ID, customer number or other identification details).
Violation of these Terms
You agree that any violation by you of these Terms will constitute unlawful and inappropriate behavior, and will cause irreparable harm to us, for which monetary damages would be inadequate, and you consent to Moonjar obtaining any injunctive or equitable relief that we deem necessary or appropriate in such circumstances. These remedies are in addition to any other remedies that we may have at law or in equity.
Governing Law and Jurisdiction
14.1
These Terms and your access or use of the Platform are governed by the laws of India, without reference to conflict of law principles.
14.2
In case of any disputes arising out of, or relating to these Terms, or the Platform (collectively called “Disputes”), the Parties will aim to resolve the dispute in good faith within 30 (thirty) days from receipt of notice of Dispute, by either you or Moonjar.
14.3
In case of non-resolution, the Dispute will be finally resolved and settled by referring the matter to arbitration in accordance with the Arbitration and Conciliation Act, 1996 (including any statutory modification(s) or re-enactment thereof), and shall be referred to a sole arbitrator nominated and appointed with the mutual consent of the Parties.
14.4
The venue for the arbitration will be Delhi, India, and the language for the arbitral proceedings will be English.
14.5
Notwithstanding anything stated herein, you agree that the courts of Delhi, India, will have jurisdiction in regard to any interim relief sought, during the course of the arbitration proceedings.
General Provisions
15.1
Entire Agreement: These Terms, the Privacy Policy and any Additional Terms, constitute the entire and exclusive understanding between the Parties regarding the access and use of the Platform.
15.2
Assignment: You may not assign or transfer any of your rights or obligations hereunder, whether by operation of law or otherwise, without our prior consent. We may assign our rights and obligations hereunder, in their entirety, without your consent, including to our affiliate, or in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets.
15.3
Force Majeure: We will not be liable by reasons of any failure or delay in the performance of any of our obligations hereunder on account of events beyond our reasonable control, which may include without limitation, denial-of-service attacks, strikes, shortages, riots, insurrection, fires, flood, storm, explosions, acts of God, war, terrorism, governmental action or lockdowns, pandemics, epidemics, earthquakes (each a “Force Majeure Event”). Upon the occurrence of a Force Majeure Event, we reserve our right to halt, deny or revoke, access and/or use of the Platform and will be excused from non-performance of our obligations hereunder, for so long as the Force Majeure Event continues.
15.4
Severability: If, for any reason, a court of competent jurisdiction finds any provision of these Terms, or any portion thereof, to be unenforceable, that provision shall be enforced to the maximum extent permissible, so as to give effect to the intent of the Parties as reflected by that provision, and the remainder of the Terms shall continue in full force and effect.
15.5
Waiver: Any failure by us to enforce or exercise any provision of the Terms, or any related right, shall not constitute a waiver by us of that provision or right.
15.6
Survival: All provisions of these Terms which by their very nature are intended to survive the expiry or early termination of these Terms shall survive the expiry or early termination of these Terms, including without limitation, the provisions of Section 3 (Registration and Family Accounts), Section 5 (Intellectual Property and Ownership), Section 6 (Limited License and Restrictions), Section 7 (Acceptable Use), Section 8 (Membership, Fees and Payments), Section 9 (Term, Termination and Modification of the Platform), Section 11 (Indemnity, Limitation of Liability and Disclaimer of Warranties), Section 14 (Governing Law and Jurisdiction), and Section 15 (General Provisions).
15.7
Notices: All notices, writings and other communications under these Terms will be communicated to you by registered email, or through notices on the Platform. Any notice, writings and other communications to us under these Terms will be communicated to our legal team at the contact information below:
Address:
Moonjar Technologies Private Limited,
B24, 2nd floor,
Mayfair Garden,
New Delhi – 110016.