Answers to
the questions
families
ask most

Yes. Add your parents, children, spouse, in-laws — even pets. Each person gets their own profile with their own documents, reminders, and health history. You manage it all, switching between family members with a single tap.

That’s completely fine. You can manage records for a parent in another city, share access with a sibling who’s helping with care, and stay coordinated without being in the same room. Many families use Maatra across cities, and even across countries.

Maatra is designed around the family unit. When you add a member, you confirm consent to manage their health data on their behalf. As long as you have that authority, you can add the people you care for.

Absolutely. Your parents don't need to download or use the app. You create their profiles, upload their documents, and set their reminders — all on your own. Maatra was designed for exactly this: one person managing health for the whole family.

No. You can manage everyone's records without them ever creating an account. If an adult family member wants their own access, you can invite them to join your family. Children and pets never need accounts.

Start small. Upload a few recent prescriptions or reports. That's enough to see value immediately. When you're ready, forward older documents from WhatsApp or email to Maatra. You don't need to digitise everything at once. Even 5–10 documents make a real difference.

Under a minute. Download the app, sign up with your phone number or email, and you're in. No payment details needed. Your 15-day free trial starts immediately. Maatra will guide you through the key actions you can complete at your own pace.

You don't have to. Forward PDFs directly from WhatsApp or email to your Maatra inbox, or select old images from your phone's gallery or file browser. You can upload up to 20 files at a time. The one-time effort of digitising is worth it: these records become permanently organised and searchable.

Make sure your mobile number is registered with Maatra. Save +91 9870597100 as a contact. Then forward any medical document from any WhatsApp conversation. Maatra processes it automatically, usually within a couple of minutes.

Search by keyword — doctor's name, medicine, test type, even a symptom — and matching documents appear instantly. You can also browse by category (prescriptions, lab reports, bills) or filter by family member and time period. No more scrolling through WhatsApp threads or photo galleries.

You can set reminders for medications, doctor appointments, vaccinations, and insurance renewals. Choose the frequency, date, and time. Maatra sends you a notification when it's due. You can snooze, mark complete, or dismiss. Reminders are private to you.

Complete your profile with blood group, allergies, current medications, and emergency contacts. Maatra then generates an Emergency Card as a downloadable PDF. It's available even when your phone is offline. We recommend you share it with family members so it can be easily accessed in an emergency.

Yes. Open any document in Maatra and tap Share. You can send it directly via WhatsApp, email, or any other app on your phone. Once shared, the document leaves Maatra's secure environment.

You don’t need to. Maatra is built around health events, not daily habits. Open it when you need to prepare for an appointment, check a medication, or handle an emergency. Your records are always there when you need them, and reminders come to you.

Only you and the family members you explicitly grant access to. No one at Maatra can casually browse your records. Documents are processed by software, not viewed by people. Access within our team is restricted, role-based, and audited.

Subscriptions. Maatra is entirely funded by the families who use it. We don't sell data, don't show ads, and don't share your information with advertisers, hospitals, or insurance companies. Your subscription is what keeps us accountable to you.

Yes. You can download any document back to your phone at any time. If you choose to delete your account, your health records are permanently removed from our systems. We retain only consent and audit logs as required by Indian law.

Yes, Maatra uses AI to organise and understand your documents — reading prescriptions, categorising lab reports, and detecting trends. Your data is never used to train third-party AI models, and no human at Maatra views your records during this process.

We're building Maatra for the long term, backed by an experienced team and funded by families, not ad revenue that can disappear.

If we didn't charge a subscription, we'd have to have ads. This would mean sharing your data with third parties. We didn't want that. So we ask you to pay a subscription that funds everything that makes Maatra work: data encryption, storage, AI that reads and organises your documents, calm design. It also means we answer only to you, not to advertisers or data buyers.

No problem. You'll be notified before your trial ends. If you choose not to subscribe, you can download all your documents before the trial expires. After that, your data is securely deleted from Maatra's servers. Nothing is locked away or withheld.

Your whole family. One subscription covers everyone — parents, children, spouse, in-laws, pets. No limits on members, and no per-person charges.

Your Emergency Card is a downloadable PDF that works offline. Save it to your phone or share it with family members. In an emergency, anyone who needs it can access it instantly.

Your data is securely stored in the cloud, not just on your device. Log in to Maatra on a new phone, and everything is there: documents, reminders, family profiles. Nothing is lost.

You'll receive a notification, and your account stays active for a few days so you can update your payment method. Your data is never deleted due to a payment issue.

Email us at support@maatra.health or WhatsApp on +91 9870504540. We typically respond within 24 hours. We're a small team and we take every query seriously.

Maatra is currently designed as a mobile app for iOS and Android. We're focused on getting the mobile experience right first.

Maatra is the product. Moonjar Technologies is the company behind it, founded by Shilpa and Rajdeep, both caregivers in their own families. The team brings over 100 years of combined experience across technology, healthcare, and enterprise platforms. We've spoken with dozens of Indian families to shape this product, and our subscription-only model means our only obligation is to you.

We're actively building. Upcoming improvements include smarter health insights, richer health summaries, and expanded ways to access your information. We're shaped by user feedback, and what you tell us directly influences what we build next.